Smart Toolkit is a comprehensive customer experience management (CEM) solution which works very
effectively for new car sales and repair centres. It automates every single customer touch point
activity using the most advanced and intelligent platform. This not only helps you in cutting
down cost involved in manual work but more importantly it improves your efficiency there by
creating a positive impact on your revenue and brand value. It also enables your customers to
connect with you in the most convenient way and accomplish their tasks quite easily. It handles
everything right from sending timely and intelligent alerts, handling service bookings, status
alerts, payments, feedbacks and many more.
Easy Accessibility to Customers:
- Quick Service Booking
- Quick Test Drive Request
- Immediate Quote Response
- Easy & Secure payments
- Easy & effective way for customer feedback & grievance redressal.
Increased Process Efficiency & Reduced Costs
- Easy & secure online payments – eliminates cash handling and enables easy reconciliation/accounting.
- Push Notifications - 100% reduction in communication costs due to replacement of traditional SMS with Push Notifications. More importantly a great tool for seamless communication with our customers.
- Effective Marketing Channel – Now we can experience great reduction in marketing and promotional costs.
- Can share customer feedbacks instantly to employees.
- Managers to have access to employees work load, status and progress even on the move. A great mechanism for better employee management practices.
- Increase virtual footprint of the dealership and generate leads.
Increase employee productivity
- Ease & Convenience in identifying missed customer appointments and diligent follow-up
- Greater productive time because inbound status enquiry calls would be greatly reduced.
- Based on the customer transaction history, send reminders & promotional
offers persuading customers to avail the deferred and skipped jobs.
- Promote offers based on customer profiling. Use segmentation parameters such as profession, location, vehicle model, vehicle manufacturing year etc.